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Techno Feature
Products and services for lawyers, and related hypertext links.     August 20, 2003



Kill Two Birds with One Phone (System)
By Jennifer Pascoe

Law firms have increasingly come to recognize the benefits of integrated systems as opposed to the many incompatible systems found in today's typical law office. Take voice systems, for example. Most law firms use one system for phone calls and voicemail, and a different system for dictation and transcription. But perhaps not for much longer thanks to Command! Call Center from Custom Speech USA. Command! Call Center, which runs on just about any Pentium III or IV Windows PC, blends telephony and dictation into one system. This integration facilitates some unique features. For example, lawyers can dictate from any telephone inside or outside the office, record telephone conversations (great for telephonic interviews and depositions), and listen to and save voicemail messages on their computer. With additional software from Custom Speech USA, firms can automatically transcribe telephone dictation into editable text, and even set up an automated workflow system with e-mail alerts. Command! Call Center also has the features you'd expect from a sophisticated phone system, such as call transferring, fax on demand, and configurable announcements in multiple language. Command! Call Center works with the most common types of telephone equipment, from hi-tech PBX phones to low-tech POTS analog phones. Pricing starts at $999 before $100 rebate. Custom Speech USA also sells a plug-and-play turnkey version that comes preinstalled on a new PC. The company can also customize Command! Call Center for firms that have special telephony or dictation needs. Learn more.


 
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