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August 20, 2003 |
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Kill Two Birds with One Phone (System)
By Jennifer Pascoe
Law firms have increasingly come to recognize the benefits
of integrated systems as opposed to the many incompatible
systems found in today's typical law office. Take voice
systems, for example. Most law firms use one system for
phone calls and voicemail, and a different system for
dictation and transcription. But perhaps not for much
longer thanks to Command! Call Center from Custom Speech
USA. Command! Call Center, which runs on just about any
Pentium III or IV Windows PC, blends telephony and dictation
into one system. This integration facilitates some unique
features. For example, lawyers can dictate from any
telephone inside or outside the office, record telephone
conversations (great for telephonic interviews and
depositions), and listen to and save voicemail messages on
their computer. With additional software from Custom Speech
USA, firms can automatically transcribe telephone dictation
into editable text, and even set up an automated workflow
system with e-mail alerts. Command! Call Center also has
the features you'd expect from a sophisticated phone system,
such as call transferring, fax on demand, and configurable
announcements in multiple language. Command! Call Center
works with the most common types of telephone equipment,
from hi-tech PBX phones to low-tech POTS analog phones.
Pricing starts at $999 before $100 rebate. Custom Speech
USA also sells a plug-and-play turnkey version that comes
preinstalled on a new PC. The company can also customize
Command! Call Center for firms that have special telephony
or dictation needs. Learn more.
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About TechnoLawyer
The above article originated in TechnoLawyer, a popular legal technology and practice management resource that consists of a network of free, critically-acclaimed e-mail newsletters, and a searchable Web-based repository of all TechnoLawyer content since January 1997. To join, search, or learn more about TechnoLawyer, visit the following Web site: www.technolawyer.com.
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