 |
Click
here for pricing,
or order now.
Combine telephone dictation with a call
center!
Easily customized and configured!
Command!™ Call Center is an
integrated system that supports:
-
Customer Relations Management
-
Call-in
Dictation
-
Two-way Call Recording
-
Voice Mail
-
Unified Messaging
-
Call Routing
- Informational Announcements
There is nothing quite like the
Command!™ Call Center:
- File management with
Command!™
workflow manager
- Link telephone system and
computer network
- Compatible with standard, PBX, and cellular telephone systems
- Dictate reports, documents, and voice
notes over the phone
- Customizable voice prompts for telephone
dictation and other services
- Process dictation or messages with manual
transcription or speech recognition
- Two-way call recording for conversations
with customers or clients
-
Integrate with Dictaphone, Lanier, and other
major dictation systems
- Customize telemessages, announcements
- Route voice mail, other saved messages, or
dictation to individuals or departments
- Integrate with Custom Speech USA™
advanced speech processing applications
- Command!™
Call Station available as inexpensive
PC turnkey solution
- For small office or large enterprise
- Use in manufacturing, banking,
health care, law, public safety, and other fields
- More than a call center for customer
relations management!
3 Basic "Versions":
Command!™
Call Center consists of major functional "centers":
Telephone Dictation
Center--dictate over the phone away from the office:
- Capture telephone dictation from another
office, home, or on the road
- Includes software for telephone dictation
configuration client and server
- Route audio on local area network or across
internet
- Save dictation to file, or route for processing by manual
transcription or speech recognition
- Access previous dictation using job ID
- Customize voice prompts by user
- 1 line license
- Additional line licenses available
Information Center--keep your customers, employees, and suppliers
informed:
- Customize telemessages
- Use your voice or professional voice
talent
- Provide announcements in English and
foreign languages
Message Center--voice mail with more advanced
functionality:
- Standard voice mail available
- Customize prompts
- Implement restricted boxholder access to play and
delete messages and change prompts
- Route messages to persons or departments
- Send messages on local area network or
across internet
-
Transfers calls to home, other office, mobile phone, or pager
Line Tap Center--record calls from clients or customers:
- Records two-way conversation
- Customize prompts
- Record client or patient interviews,
customer calls, other conversations with line-tap functionality
Call Transfer
Center--transfer calls to another number with ease:
- Transfer calls to operator, home or other
office, cell phone, pager
- Customize prompts
- Use to integrate Call Center with standard
PBX or other phone system
Command!™ Call Center
Professional Suite includes:
Command!™ Call Station is a "best value" turnkey PC solution:
- Command!™ Call Center
Professional Suite
- 1-line license
- Additional line licenses available
- Hardware, including telephony card
- Pentium IV 2.0 GHz CPU (or
equivalent)
- 512 MB RAM
- 60 GB Hard Drive
- Windows
NT/2000/XP
- Intel (Dialogic) telephony board (4-line)
- Creative Labs sound card
- 56K modem
- Network card
- Keyboard, mouse
- Monitor not included
- Telephony board upgrade or add-on required for fax
on demand
- Contact Custom Speech USA™ for lease
information
These telephony
solutions use Dialogic telephony boards and Windows OS:
- Intel (Dialogic) D/4PCI, D/41EPCI, and VFX/PCI
- Windows 2000
- Support only for systems using telephony
cards purchased from Custom Speech USA
Click here to view:
Click
here for pricing,
or order now.
Turn Calls Into Action!™
|
