Call Center Main Page Dictation Center Integration with Legacy Systems--use with Dictaphone and other legacy dictation systems    Dual Tone Multi Frequency (DTMF)--uses two tones to represent each key on the telephone touch pad, when any key is pressed, two tones are generated, many answering machines, fax machines telephone enabled alarm systems, voice mail modems, and switchboards can detect DTMF tones   Interactive Voice Response (IVR)--includes a variety of applications that provide a telephony interface for callers to interact with computer data bases using touch tones (DTMF) or voice commands (Speech Recognition)   Fax-On-Demand (Fax Back)--allows callers to select documents in an information base and have them faxed to them   Text-to-Speech (TTS)--converts text into synthetic speech, typical applications include address information delivery, email reading   Caller ID--route messages and dictation based upon caller's telephone number, retrieve information about the caller and display on contact personnel monitor   Help-Desk--enhance the Information Center by providing a centralized contact center where questions about products, services, and complaints can be answered.  Use IVR and Screen-Pop technology to make your personnel more productive.  An IVR application retrieves information from the caller and "pops" the information on a screen for viewing by the person responding to the call.   Outbound Telemarketing--automatically place calls to customers and provide marketing information and/or obtain information by callers   AutoDial, Preview & Predictive Dialing--automatically make large numbers of outbound calls, numbers can be previewed by personnel, pass answered calls to personnel

Price, terms, specifications, and availability are subject to change without notice. Custom Speech USA, Inc. trademarks are indicated.   Other marks are the property of their respective owners.