 |
EXCELLENT SERVICE IS OUR
NUMBER ONE GOAL
Customer
support is
available Monday--Friday, 9 AM-5 PM, Central
Standard Time,
holidays excluded. To submit incident report or request for
enhancement, click
here. See below for more detailed information.
There are
several levels of
customer support:
Technical support only for:
- Most recent
version and release of Custom Speech USA™
software
- No support for discontinued
products
-
Products used with client and OS recommended by Custom
Speech USA™
-
Command!™ Database Management
tool for database configuration
-
Products used with client and
OS supported by Microsoft Mainstream support
-
Systems
with
most recent Dragon, IBM, Microsoft speech recognition software
-
To view Microsoft
Product Lifecycle Dates, go to Microsoft
support first
-
Microsoft Mainstream support
does not include Windows 98/98SE/ME/NT
Information about your
Custom Speech USA
software:
Custom Speech USA reserves the right to record
telephone support calls for quality
assurance or other purposes.
BASIC SUPPORT
Basic support for Custom
Speech USA™ software is FREE to licensees and includes:
Support by Email, Fax, or Mail:
-
Support for licensing
issues only
-
Custom Speech USA reserves right to provide
support for other issues
-
Additional support subject to sole discretion
of Custom Speech USA
-
NO TELEPHONE SUPPORT
WITHOUT PREPAYMENT
|
Mail: |
Custom Speech
USA, Inc.
3 North Court Street, Suite B365
Crown Point, IN 46307 |
|
Fax: |
219-662-3877 |
|
Email: |
support@customspeechusa.com |
Web Support:
SpeechProfessional
Help
Additional Online Sources:
PREPAID SUPPORT
-
Help Desk for basic
configuration and basic operation
-
Telephone support @ 219-662-3800
-
Instant Messaging (Chat)
-
Remote Administration (VNC support)
-
Support available Monday through Friday, 9AM - 5PM,
CST, excluding holidays:
-
New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving,
Christmas
-
Single Session Maintenance (1/2
hour)
-
Bronze, Silver, Gold, and
Platinum Maintenance
-
Senior programmer time (more
expensive) charged
prorata against account
-
> 1 Platinum
Maintenance contract per year required for server software support
-
Support available for one year from date
purchased
-
Time not used during one year
period not available for carry forward
-
Minimum 1/2 hour charge for each
support incident
-
Thereafter charged at 1/4 hour
increments for incident follow-up
-
Pricing
ONSITE TRAINING,
SCRIPTING, PROGRAMMING
Contact Custom Speech USA Price, terms,
specifications, and
availability are subject to change without notice. Custom Speech USA, Inc.
trademarks are indicated. Other marks are the property of their respective
owners. |
