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EXCELLENT SERVICE IS OUR
NUMBER ONE GOAL
Customer support is
available Monday--Friday, 9 AM-5 PM, Central Standard Time, holidays
excluded. To submit incident report or request for
enhancement, click
here.
Levels of
support:
Technical support only for:
- Most recent release of Custom Speech USA™
software
- No support for discontinued
products
-
Products used with client and OS recommended by Custom
Speech USA™
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Command!™ Database Management
tool for database configuration
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Products used with client and
OS supported by Microsoft Mainstream support
-
Systems
with
most recent Dragon, IBM, Microsoft speech recognition software
-
To view Microsoft
Product Lifecycle Dates, locate from Microsoft
support
Information
about your Custom Speech USA
software:
Custom Speech USA reserves the right to record
telephone support calls for quality assurance or other purposes.
BASIC SUPPORT
Basic support for Custom Speech
USA™ software is FREE to licensees and includes:
Support by Email, Fax, or Mail:
-
FREE support for licensing issues
only
-
Custom Speech USA reserves right
to provide support for other issues
-
Additional support subject to
sole discretion of Custom Speech USA
-
NO TELEPHONE SUPPORT WITHOUT
PREPAYMENT
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Mail: |
Custom Speech USA, Inc.
3 North Court Street, Suite B365
Crown Point, IN 46307 |
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Fax: |
219-662-3877 |
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Email: |
support@customspeechusa.com |
Web Support:
SpeechProfessional
Help
Additional
Online Sources:
PREPAID SUPPORT
-
Help Desk for basic
configuration and basic operation
-
Includes telephone, chat, and
remote administration
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Telephone @ 219-662-3800
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Instant Messaging (Chat)
-
Remote Administration (VNC
support)
-
Available Monday through
Friday, 9AM - 5PM, CST, excluding holidays:
-
New Year's Day, Memorial Day,
July 4th, Labor Day, Thanksgiving, Christmas
-
Single Session Maintenance (1/2
hour)
-
Bronze, Silver, Gold, and
Platinum Maintenance
-
Senior programmer time (more
expensive) charged prorata against account
-
> 1 Platinum Maintenance
contract per year required for server software support
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Support available for one year
from date purchased
-
Time not used during one year
period not available for carry forward
-
Minimum 1/2 hour charge for each
support incident
-
Thereafter charged at 1/4 hour
increments for incident follow-up
ONSITE TRAINING, SCRIPTING, PROGRAMMING
Contact Custom Speech USA |
