MARCH 31, 2008. Lawyers,
judges, law students, legal administrators, and IS personnel visited the
company booth at the ABA TECHSHOW
on March 13-14 at the Hilton Chicago. Various uses for The Talking
Form features of
HTML session file
editor were demonstrated. These included form creation and
completion using speech recognition, traditional dictation, keyboard, or
bar code. Various legal-related uses of the software were
discussed, including correction of speech recognition text by legal
secretary or other assistant with a USB footpedal for audio
playback. Other demonstrations covered document assembly, case
management, law review article and comment preparation, recording
witness interviews, collection of medical and other expert opinion,
audio mining, speech redaction, integration with Outlook, Word, and
WordPerfect , multidocument text comparison, translation
synchronization, and use with knowledge management systems. It was
also noted that revision history metadata was not stored in the XML
session file. General practice, solo, and small firm lawyers
expressed particular interest in the software.
APRIL 22, 2007. The Medical Transcription
Industry Association (MTIA) held its 18th annual conference on April
19-21, 2007 in Jacksonville, Florida. Lee Stephen, programmer, was a
featured speaker at the Vendor Showcase, and spoke on "Training the
Transcriptionist of the Future." He described techniques for training transcriptionists to use server-based speech recognition,
and multiple ways in which
SpeechMax can be used to create customized transcriptionist training files,
including use of "speech censor" feature to delete confidential
audio and text PHI (patient health information) to create sanitized
training material. If would like further information on company
products, review the pre-meeting eBlast, or email lstephen@CustomSpeechUSA.com.
MARCH 30, 2007. "Dragon NaturallySpeaking
Preferred 9 gives small business users and PC enthusiasts the power
to create documents, reports, e-mails and more all by speaking!
Fast, easy and amazingly accurate, it's over three times faster than
typing. Just use your voice to dictate and edit in Microsoft Word
and Excel, Corel WordPerfect, and virtually all Windows -based
applications. You can even dictate into a handheld device when you're away from your PC, or use a Bluetooth microphone!
been easier to use ”no script reading required, so you can get
started right away!" Nuance website 03.30.07 Use the Preferred 9
version of the world's most popular software with
MARCH 27, 2007. Full version of
SpeechProfessional includes workflow management with web services and web reports for
server-based speech recognition and general file management and
document retrieval. At $169, "Lite"
version is intended for office that does not need the workflow features
available in the full version. The "Lite version" may be used with
many Olympus, Sony, Philips, and
other digital dictation and transcription products, Dragon, IBM, and Windows
Vista speech recognition, and includes sound recorder, transcription audio
playback, audio conversion, and speech-oriented text editor for speech
recognition, text to speech, and other advanced speech processing.
This version supports playback of speech recognition files with standard, off-the-shelf USB
transcriptionist footpedal. Twin-speaker
stereo Spectra headset with stereo plug for computer use and durable,
three-position Infinity USB footpedal are available as combo package with "Lite"
version for only $229.
MARCH 19, 2007. Orthopaedic
Specialists of NW Indiana provides general orthopedic care and
related specialty services. The group wanted to upgrade from a tape
cassette dictation and transcription system to digital dictation
with a handheld recorder. A local physical therapy service had
previously implemented a similar system. The orthopedics group
PlayBax transcription playback software after reviewing use of the software
by the local physical therapy service.
MARCH 17, 2007. Vee
Technologies provides business software outsourcing for
insurance and medical claims processing and other activities, and
acWAVE SDK. Company clients are in
insurance, health care, banking, logistics, and knowledge processing
MARCH 16, 2007. M3
Medical Management Services provides per diem and travel nurse
staffing, plus medical transcription, electronic medical record,
billing and collection, and a nurse-operated answering service.
Advisory council and executive team includes professionals with
background in medicine, nursing, physiology, business, programming,
and law. The company provides transcription services to many
physicians at Cook
County Hospital, many representing foreign medical graduates. As
many of physician speakers are foreign born, the company recently
SweetSpeech for server-based speech recognition to create custom speech user
profiles that reflect the speaker's accent and speaking habits.
Company plans to use
with footpedal for
editing the server-based speech recognition text.
MARCH 5, 2007. Speech Strategy News March 2007 newsletter reviewed Custom Speech development
options. The article referred to the "particularly wide range
of applications" and recent update of software to run with Microsoft
Vista speech recognition. For example, the article noted,
"With Custom Speech's
loaded onto a system running the
Vista operating system, a doctor, lawyer, or other speaker can
dictate and view the transcribed text real-time . . . .
Alternatively, the speaker can record dictation, and send it for
transcription by Custom Speech's
SpeechServers using Vista speech
recognition." For the entire review, click here.
FEBRUARY 23, 2007. ReadingWare,
LLC is a 2006 recipient of a Small Business Innovation
Research grant from the National Education Center for Research of
the Institute of Education Sciences, U.S. Department of Education.
The firm specializes in creation of reading materials for preschool
and kindergarten children to read on line, and for the dyslexic and
2006, it exhibited at the Los Angeles Times Festival of Books and
the Miami Book Fair International. The company recently purchased
SpeechMax to assist with preparation of segmented speech and text data for its
FEBRUARY 20, 2007. DialAmerica
Marketing, Inc., Mahwah, NJ. is the largest, privately-owned
telemarketing company in the United States with over 40 years of
experience in the magazine industry and annual revenues of $185
million. Seeking a solution for efficient audio
conversion, the company recently purchased licenses for
acWAVE standalone and batch processor.
FEBRUARY 19, 2007.
(formerly Deaconess Billings
Clinic) includes a multispecialty group practice with over 200
physicians and nonphysician providers with a structure similar to Mayo
Clinic. Over several months it evaluated
SpeechServers for Dragon onsite as a back-end add-on to their preexisting digital
dictation and transcription system. The server-generated
speech recognition text was edited using the
SpeechMax HTML text editor and speech processor. The transcriptionist
could navigate using a standard, three-position transcriptionist
foot control. After several months of testing, the clinic has
issued purchased orders for additional copies of the software.
The sale was generated by long-time Market Partner Western
Office Equipment. Custom Speech USA provided programming
scripts to assist with integration with the preexisting system and
other technical assistance.
FEBRUARY 6, 2007.
CallDictate telephone dictation is available as a software or PC solution.
A 4-port Dialogic (Intel) telephony card is standard. A large
New York City law firm recently placed an order for a preconfigured
system with a 16-port card. Many of its lawyers dictate from
cell phones. Among its features, the system supports easy
reentry into the dictation audio if the cellular network drops the
call. As further stated by a local digital dictation systems
solution provider, "After reviewing several telephone dictation
systems, we concluded that [CallDictate] provided considerably more flexibility and
or integration than competing applications. For our
purposes, we felt that it
as an ideal product to work as a back-end,
add-on telephony solution for
our digital dictation and transcription
JANUARY 20, 2007.
Columbia University in New York City includes undergraduate, graduate, and
professional schools, a school of continuing education, and a medical
center. Recently the medical center's biomedical informatics program began a pilot project to convert
physician telephone queries for medical literature and other information
into text using server-based speech recognition. After discussion with
the senior programmer analyst for the pilot, the informatics department
SpeechServers for Dragon and related workflow software for a back-end, server-based add-on
to a medical query system. Cost and ease of integration with
other applications were primary considerations in selecting the Custom
Speech USA software.
DECEMBER 19, 2006. TMA Associates publishes Speech Strategy News, an industry newsletter on
the business, products, markets, and companies in speech recognition,
text-to-speech synthesis, speaker authentication, and voice search. The
December issue contained a review of Custom Speech USA products and
referenced the update of
SpeechServers to be compatible with Dragon 9.x.
NOVEMBER 3-4, 2006. The American Association for Medical Transcription (AAMT) presented its first ever Technology Vendor Showcase. Together
with the Illinois Association for Medical Transcription (IAMT), the Missouri
Association for Medical Transcription (MAMT), and the Business
Issues Group, the organization provided a platform for emerging
technology and educational advances in the healthcare industry. The
event was held at the Sheraton Westport in St. Louis, Missouri on
November 3-4, 2006. Lee Stephen, Custom Speech USA programmer,
spoke on œEditing Real-Time and Server-Based Speech
Recognition, and More. The talk explored editing speech
SpeechServers session files with the HTML text editor
Both applications are included in the software suite
SpeechProfessional, which also includes workflow management, sound
recorder, audio conversion, text to speech, transcription playback, and
macro recorder. Among other features, AAMT members found the text
editor's SpeechCensor feature potentially useful as a way to create transcriptionist training
material where the patient name, for example, has been deleted both from the
text and the audio. Using the patent-pending feature, the operator may
select text and replace it with other text, for example "PATIENT NAME," and
replace corresponding audio with a beep.
NOVEMBER 2, 2006. Custom
Speech USA presented its
SpeechMax text editor solution at the Northwestern
University's Medical Informatics program at a class held in
Chicago. The presentation was designed to compare graphical user
interface for a speech-drive program compared to interfaces for electronic
health records that typically use keyboard or mouse for data entry.
The forms creation and text compare features of the text editor were
highlighted. The class was attended by physicians, programmers, health
care administrators, and other health informatics students.
OCTOBER 16, 2006.
For the Record (Great Valley
Publishing Co., Inc.) is directed to health care administrators and
other health users. An article by Robbi Hess,
"Physician Persuasion: How to Sell Speech Recognition," deals with
the issue of convincing physicians to use speech recognition. It notes
that front-end speech recognition potentially can reduce the time a
physician spends entering notes in a medical record and provide
near-zero turnaround time for dictation. However, many doctors are
reluctant to use the technology because they must correct the inevitable
mistakes made the PC. For this reason, back-end, server-based speech
recognition has increased in popularity as a way to gain acceptance of
this new technology in the medical community. As explained in the
Back-end speech recognition is the process by
which the clinician dictates into a digital dictation system, the voice is
routed through a speech-recognition machine, and the draft document is
routed along with the original voice file to a medical transcription
editor who verifies the accuracy of the draft, finalizes the report, and
forwards it for signature.
Lee Stephen, a programmer at Custom Speech USA, says back-end speech
recognition should be easy for any physician with dictation skills. The
only difference is that the audio file is now transcribed first by a
machine, not by a person, he explained. Front-end SR [speech recognition]
is more difficult for some physicians [whose] word error rate is high and
many corrections are required. For other physicians, where there is low
error rate, there should be
less resistance to adoption of speech recognition. However, it should be
remembered that even a 5% error rate means an error about once every two
sentences. If there is a short report with a dozen sentences, that still
means that the physician may have to spend several minutes correcting the
errors. For a busy physician committed to patient care, that is still a
Stephen believes physicians are most concerned that editing speech
recognition errors will take time away from dealing with patients and other
medical issues. Consequently, a server-based system where the speech
recognition prepares a rough draft' for editing and correction by a
transcriptionist makes a lot of sense, he says.
Front-end speech recognition, Stephen says, is useful for completion of
short reports in STAT settings where there is minimal correction required by
the physician and/or there is a need for rapid turnaround time.
Where the report is longer or required turnaround time is longer, there is
less need for front-end speech recognition, he says. Back-end speech
recognition can be used, relying upon the transcriptionist editor to create
a polished draft after correcting misrecognitions.
Other interviewed were Nuance Communications, Inc. senior adviser Don
Fallati and eScription Marketing Director Lauren Richman.
JUNE 13, 2006. Updated version of
SpeechMax is a multilingual, multiwindow HTML text editor that supports real-time,
interactive speech recognition and server-based, back-end speech recognition
with Dragon, IBM, Microsoft, and SAPI 5.x speech recognition engines.
FEBRUARY 25, 2006. Northern
Illinois Physicians for Connectivity hosted an Information
Technology Summit on February 25, 2006 in Oak Brook, Illinois. The
program featured a variety of speakers, vendor presentations, and break
out sessions for discussion of local connectivity issues.
There was particular interest in preparation of Continuity of Care
Record (CCR) by family practitioners and internists for generation of
data in searchable fields for review in a web-based application.
NOVEMBER 25, 2005. Web-based
Command! and updated versions of
SpeechServers are scheduled for release in January.
for the Web will include web services with browser-based client for end user
and administrator use. As before, the software will permit multiple
system, group, and user configurations. The new program may be used
with the old Command! to create a system of job
transfer supporting email, FTP, and/or web services. SpeechMax has been
updated to support manual transcription and saving verbatim training files
for creation or update of a speech user profile. This permits
pretraining of the speech recognition system prior to use. The
software supports multiwindow text comparison for speech recognition and/or
manual transcription and Unicode for multilingual transcription. The
text editor is designed to support Dragon, support session files from a
variety of speech
engines. Other features include built-in audio playback for
transcriptionist foot control, text expander, customizable spell check, and
audio and text annotations. SpeechServers is being updated to run with
the Microsoft speech engine.
JULY 16, 2005. Market Partner Medical I.T.
Pty. Ltd. in Queensland reports a novel approach to using
Command! at a
pilot project at a three-site clinic and outpatient center with
other applications, principally Dox
Document Management System, running centrally on a terminal server.
The three separate locations have a MPLS link between the sites replacing their former ISDN
128kbps links. The low link speed was normally not an issue as all applications (Dox, appointment book,
billing, MS Office, email, etc) all run on Windows 2003 server running terminal services. However, microphone recording
via terminal server was not an option without going to the expense of Citrix or other solution.
Command! again proved its versatility and that the major difference between the
name-brand, $100,000 workflow terminal services solution and the
Command! product is usually just that--a $100,000.
JULY 8, 2005. Custom Speech USA recently received certification as a Microsoft Certified Partner.
Certification was based upon independent software developer competency
after VeriTest evaluation of
Technical and marketing benefits are available to the Certified Partner.
MAY 14, 2005.
Command!web-based updates call for adding Command! web services (CWS) with
centralized database with Windows web clients (WWC) and Command! web
application (CWA). The web application is planned as a web-based GUI
operating on Internet Explorer or other browsers supporting file transfer
from Windows, Apple, Linux, and other operating systems. Functionality of
previous solution would be maintained while adding new web-based options.
Comments or questions may be sent to info@CustomSpeechUSA.com
JANUARY 21, 2005. Shopping Cart has been
introduced for products and services. Click here to view
product selection page.
DECEMBER 31, 2004. The company announced that it has over 500 licensees in the U.S.,
Canada, South America, Europe, Middle East, India, Australia, and the Far
East, an increase of over 25% over last year. Resellers are located in the
U.S. and several foreign countries.
NOVEMBER 10, 2004. Market Partner Julie Weight with AlphaBest has
announced the creation of a users forum for Command!. Based upon Julie's
email, "The goal of the forum is to share information between users so that
they have better experience with the products and possibly get some more
ideas on how they can expand the application. VARS are welcome to
participate but sales pitches will not be allowed." To access the forum, go
OCTOBER 31, 2004. Palm Pilot
technology is commonly used in health care, law, public safety, and other
industries. Custom Speech USA offers Palm OS software sound
recorder from Audacity Audio, and other accessories for Palm dictation.
This may be integrated with
workflow manager. Audacity Audio recently added capability to permit transfer of dictation
audio file from a Palm Treo 600 Smartphone. This is described in Custom Speech
AUGUST 21, 2004.
acWAVE is a
popular desktop tool for converting audio from Sony and Olympus handheld recorders. See October 2003 newsletter. There
SpeechPreferredâ„¢ text-to-speech desktop add-on. The company provides US, UK, and
Indian English, Spanish, Italian, Parisian French, and German voices from
AT&T Natural Voices. Excellent quality male and female voices
are available from NeoSpeech for US English, Japanese, Korean, and
Mandarin Chinese (female only).
JULY 28, 2004. Market Partner Medical I.T. Pty. Ltd. was invited by its state government to
exhibit at the forthcoming Health Informatics Society international
conference being held in Brisbane (July 25-27). The state government is
running under a theme of Queensland
e-Health Smart Solutions'. A listing of exhibitors and sponsors includes
Lanier Voice and Voice Perfect Systems, along with GE Healthcare, IBM,
PeopleSoft, Hewlett Packard, Cerner Corporation, MEDITECH, and other health
care companies. Medical I.T. reports that it will be showing a full
implementation of Custom Speech USA products from auto submission of the
dictation from its document management system to
Command!, "dual-engine" editing with
SpeechMax, approval, publishing the final
document to the referring doctor, and archiving of the document files.
FEBRUARY 22, 2004. Custom Speech USA is completing a pilot project with independent pathologists near
Spokane, WA. The group needed a digital dictation system that would run
"hands-free" in the laboratory. They selected sound recorder
CustomMike for use with Sennheiser microphones. The sound recorder will be
controlled with a standard, three-position foot control commonly used by
DECEMBER 16, 2003.
A number of major changes to Custom Speech USA software
have been made. These include support of patch
updates for all Custom Speech USA software, creation of
searchable fields for subfields (UDAs) in Command!
workflow manager, and integration of bar code scanning with
CustomMike sound recorder for rapid, automatic dictation job creation and completion. Scheduled release is
mid-January 2004. Software
development kits (SDK) are now available for
Command! and acWAVE. Contact Custom Speech USA for details.
AUGUST 27, 2003. A $100 manufacturer's rebate is
available for purchases of the
Command! Call Center (reg. $999) made by
October 15, 2003. Version 2 of the Call Center has recently been
released and includes new user configurable modules for telephone dictation,
voice mail, call forwarding, paging, informational announcements, and
customer relations management. The system can be used in medical,
legal, insurance, public safety, and other businesses. It may be fully integrated with the
Command!! workflow system and Custom Speech USA
for advanced speech processing applications, including speech recognition
for Dragon and IBM speech engines, text-to-speech with AT&T Natural Voices,
and more. The system was recently reviewed in TechnoLawyer, an internet newsletter. TechnoLawyer--Command!! Call
AUGUST 8, 2003. In some
Command! database constraints have been deleted during
the creation of databases. These missing constraints will allow
general use of Command! to possibly corrupt the database. We
are offering a free evaluation of your current database to all
Command! users. Please contact
via email at support@CustomSpeechUSA.com or by telephone at 219-662-3800 during regular business hours: M-F
9-5, CST excluding holidays.
JUNE 15, 2003. Customizable
splash screen option. Create splash screen for your company or
customer that opens with
Command!. One-time charge
of $295. Use same splash screen for multiple installations. Graphical editor for PathPerfectâ„¢ workflow designer. Install as a standalone separate from
End user can indicate suggested changes to workflows by modifying flow
diagram. Requires complete update, including database, from prior
Command! versions. FREE with purchase of
Command! Professional or
Enterprise. Otherwise $49.
JUNE 1, 2003. More flexible configuration options are available, including user
specific prompts that can mimic prompts from Dictaphone, Lanier, or legacy
systems for the
Command! Call Center. New "pause" function for telephone dictation that tells
dictating user that system is "paused," not recording. Voice prompts can also be created automatically using
SpeechPreferred text-to-speech utility that comes FREE with
Choose from multiple voice fonts in English and foreign languages from
award-winning ATT Natural Voices. Each voice font for ATT Natural
Voices is $49. Line tap (two-way recording) of phone conversations now included.
Record client or interviews and put on workflow.
MAY 20, 2003.
Medical/Pharmaceutical Spellchecker 2003 is "high-speed medical
spellchecking made easy!" Produced by Lippincott Williams & Wilkins*,
this best-selling spellchecker contains nearly half a million up-to-date
medical, pharmaceutical, and bioscience terms. It includes all new
trade and generic drug names approved in 2002 including drugs from the Facts
and Comparisons American Drug Index 2003. The spellchecker
includes current terms related to diseases, treatments, medical procedures,
lab tests, medical and surgical equipment, eponyms, abbreviations, acronyms,
and more from over 60 medical specialties. The spellchecker add-on is
available only for use with
SpeechMax and will make it an even more valuable tool for transcriptionists.
Add-on price is $49.
Williams & Wilkins (www.LWW.com)
Lippincott Williams & Wilkins is a leading international publisher of
professional health information for physicians, nurses, clinicians and
students. LWW provides essential information for healthcare
professionals in print and electronic formats. LWW is part of Wolters
Kluwer Health, a leading provider of information for professionals and
students in medicine, nursing, allied health, pharmacy, and the
pharmaceutical industry. Major brands include traditional publishers of
medical and drug reference tools and textbooks, such as Lippincott
Williams & Wilkins and Facts and Comparisons; electronic information
providers, such as Ovid Technologies and Medi-Span; and pharmaceutical
information provider Adis International. www.wolterskluwer.com
MAY 20, 2003. With
Command!, use workflow for rapid entry of key
word data into forms fillers using optical character recognition (OCR forms), such as OmniForms,
or standard text processor, such as Word or WordPerfect. Complete
forms from voice data without the hassle or expense of traditional document
assembly software. Other product updates are also available:
Command! Call Center:
new version with more flexible configuration options, including user specific
prompts that can mimic prompts from Dictaphone, Lanier, or legacy systems.
New "pause" function for telephone dictation that tells
dictating user that system is "paused," not recording. Also
available--voice prompts automatically created with text-to-speech.
convert VoiceIt .sri files, newer Sony .msv format, and Dictaphone Walkabout
.dss to .wav. Batch processor (command line) version and
acWAVE Software Development Kit now available.
new secondary session (.sx2) file for verbatim and transcribed text.
Use "session" file to select verbatim or final text and play back associated audio.
Medical spell checker and text expander available.
MARCH 29, 2003.
SpeechMax can now compare speech recognition text with preexisting text form. A
"copy and paste" feature permits rapid copying of speech recognition text
into the text form. Post processing scripts can be created that add
entries to a database, or format the final report or document within a
transcription "shell." The
feature also permits comparison of speech recognition text with an old,
transcribed dictation--a useful feature where dictation boilerplate is
frequently repeated. The implementation is available only for single
engine processing. Other software updates include:
Command! install kit
templates for common workflows and activities. These include workflows
for dictation and transcription, speech recognition using Dragon NaturallySpeaking and/or IBM ViaVoice, and automated upload of audio from
the Olympus DS 3000 handheld recorder. A workflow specifically designed for radiology and pathology
dictation and transcription workflows is available for customer demos.
convert the newer Sony .msv format
to .wav. An acWAVE
Software Development Kit is now available to Market Partners to develop
similar functionality present in
acWAVE, but with a customized front-end
graphical user interface.
MARCH 10, 2003. IBM hosted its annual conference for IBM
dealers in Boca Raton, FL, on February 23-25. Custom
Speech USA gave a keynote
presentation on its
"dual-engine" technique for microphone, telephone, and handheld
dictation. Automated transcription and training with
rapid editing using the
SpeechMax text processor, were highlighted. Coordinator
for the conference is
Jim Cox, president of Crown International, a
USA Market Partner.
JANUARY 6, 2003. With Custom Speech USA server software, front-end user interface to configure
workflows and manage database not provided. No separate purchase
Command! is required for configuration of server software if user already has license
Command! Call Center,
JANUARY 6, 2003. According to Keith Benman in "Patenting Northwest Indiana's
2002, the region's businesses were part of a patent rush that has
applications double in the last decade, increasing from 106,698 in 1991 to
183,975 in 2001. As business has become more global and competitive,
of intellectual property rights has become more common. Of
132 patents for inventions
in which Northwest Indiana and Illinois border
residents participated, only a few
companies had multiple patents, including
"Custom Speech USA, in Crown Point,
a designer of speech recognition
software . . . " The article appeared on the first
page of the
Business Section of the Times, January 5, 2003.
DECEMBER 7, 2002. Law Office
Computing provides independent software reviews
and technology review
for the legal industry.
SpeechProfessional is reviewed
in the December/January 2003 issue. Grace Suarez, a sole
management consultant in San Francisco, found "many
practical uses for
SpeechProfessional. Aside from its use in the
office, an attorney who is on the road
a lot can send his or her recorded
dictations to an assistant. The assistant can then
use SpeechProfessional, and send the transcribed product back to the attorney,
mail it directly to the client." She concluded, "Until
voice-to-text programs become
100 percent accurate, a solution such as this,
which puts a human transcriber
between the audio file and the final product,
is a smart idea.
does 95 percent of the
transcriber's work. The only thing left for the transcriber to
make sure the end product is accurate." She recommended it to
who wanted to increase their productivity and have support staff
available to transcribe. Click here
to see review.
NOVEMBER 16, 2002. LegalTech Chicago 2002 was held at Sheraton
and Towers Cityfront on November 4-5. At the booth,
visitors could see a demo of
the revolutionary software from
Custom Speech USA for use with Dragon NaturallySpeaking and IBM ViaVoice to reduce correction
and automate speech recognition training. LegalTech shows
are designed to help
visitors identify new, cost-saving technology for the
legal industry. Based on number
of booth attendees for
demos, Custom Speech USA was the most popular booth
or show visitors. A downloadable,
interactive demo showing the "dual-engine" technique
with legal dictation is
available on the
OCTOBER 17, 2002. Law Technology News
is one of the leading
technology journals for
the legal industry.
The September issue
contained a review of
the dual-engine approach
SpeechProfessional combo package.
SEPTEMBER, 14, 2002. Custom Speech USA was nominated for an award in the
Recognition (ASR) competition sponsored by the prestigious Speech Technology
Magazine. Nominees included Microsoft, IBM, ScanSoft, and
companies. To cast your vote for Custom Speech USA, go to
www.CustomSpeechUSA.com and click on the blinking button SPEECH
SOLUTIONS AWARDS. On the Speech
Technology site, go to the second drop
down Best ASR Solution/Desktop and select
Custom Speech USA.
SEPTEMBER 1, 2002.
1, new software
Custom Speech USA or Authorized Resellers:
Forms transfer for PDA
is a Command!
add-in that permits custom creation of forms for upload and download of data
to and from a Palm Pilot into an the
Command! system. The software is
available by special order and requires custom creation of interface between
the Command! database and an Access database for each PDA form. Point of service data entry with
a Palm Pilot may be of assistance in health care, law enforcement, retail,
and many other areas. Form data may be easily uploaded and downloaded
potential application is point of care interventions by pharmacists.
Web Reports is a
Command! add-in that permits access to
Reports add-in via intranet or internet. Logon requires
ID and Password. Now your customers, suppliers, or vendors can have
web access to selected job information. Decrease unnecessary phone
calls, faxes, or emails by making selected, password protected workflow
information available to your customers or business partners on their web
For example, a recent accounting installation now has the ability to provide user ID and password-protected
web information to its clients about additional financial information
required to complete tax forms.
Document Processor Server permits post-processing of text files for
insertion or deletion of text using search and replace functionality.
Use to replace specified trigger word or phrase with boilerplate text.
For example, the term "normal chest" might be replaced with the text for a
normal chest x-ray report ("Heart size is normal. Lungs appear clear
of active infiltrates. Impression: No evidence of active lung
disease.") Data extraction is also available to determine incidence of
selected terms and expressions for data
Command! workflow for
processing. For example, files downloaded from an Olympus DS 3000 into
the Olympus software folder may be automatically transferred by File Monitor
SpeechServers for automated transcription and then to
review and edit. File Monitor may be used with audio and other file
Telephone Dictation Server
Combo includes Telephone Dictation Server (reg. $999),
Standard ($249), and
acWAVE Server Edition (reg. $99). This is a
complete package for the customer that does not already have
acWAVE audio file conversion. Great starter kit for a
small office or small, independent transcriptionist.
SpeechProfessional combo includes
has a 3
for batch, automated transcription by Dragon and IBM, and return the text to
SpeechMax for edit and review. And this can all be done on a single
cost-effective package for home office or large enterprise that makes speech recognition
work the way it should. Speech recognition engines not included.
SpeechPreferred may be used with SAPI 5 compliant text-to-speech engines. Distributed
with Microsoft engine. May use with others, such as ATT Natural
CustomMike have been created for the Philips SpeechMike series. These
microphones uses serial or USB ports and may be used with the
software sound recorder.
New Maintenance Services:
Maintenance Plans include support for basic
configuration, and not advanced scripting or programming. It is
available Monday through Friday, 9 AM - 5 PM, Central Standard Time,
holidays excluded (New Year's, Memorial Day, July 4th, Labor Day,
Thanksgiving, and Christmas). Time not used on a support plan during
the one year subscription cannot be carried forward. Use these maintenance plans to let Custom Speech USA create a customized, factory-configured workflow solution that you can
download from the internet. Save time and money by providing user names, activity, and workflow information to Custom Speech USA,
and letting its highly qualified personnel configure your system for you.
Excellent examples of this "factory-configured" approach include recent health
care and law customers.
AUGUST 24, 2002. Authorized resellers from New Jersey,
Michigan, Minnesota, Indiana, Illinois, Oklahoma, and California attended a
training course in Crown Point about the company's software
applications for dictation,
transcription, speech recognition, and office
workflow automation. The company has
58 authorized resellers in the United
States, Canada, Australia, New Zealand, and Germany.
JULY 9, 2002. "The off-the-shelf
products require doctors to act as their own typists
and they don't have
time to do that. This makes IBM and Dragon products better."
This quote from Ted Rosdil, business manager, was the lead-in to today's
"Seeing What You Say," by Brian McCollum, business staff
writer, on the front
page of the Business Section of
The Times, published in Northwest Indiana. The
article explained that
the company's software is designed to improve currently available
off-the-shelf speech recognition software. "The software has
traditionally been used by
the medical community, enabling users to talk to
a computer so notes and other
information can be transcribed quickly.
However, some area medical professionals
said the software causes more
problems than it solves because there were too many
mistakes which often had
to be corrected manually, taking up valuable time. That's
Speech USA plans to improve the market." Developed over a 5 year
period for use with Dragon NaturallySpeaking and IBM ViaVoice, the software
at a wide variety of businesses and professions. Chuck Runquist,
a New Jersey-based
independent technical consultant who formerly worked as a
product manager with
Dragon NaturallySpeaking, noted, "This product will
fill a much-needed niche. Many
doctors and lawyers don't want to go
through the complex process of registering their
voice which is what the
other products require. Custom Speech USA has removed the
of it. It allows anyone to edit, modify, and produce accurate text. Rosdil
said the company was just awarded a contract with the Los Angeles
and one of their software designers will be going there to
install it." Click here to see
the entire article.
JULY 4, 2002. The Post-Tribune featured Custom Speech USA on the front page
of its Business section in "Talking to Software: Crown
Point Firm's Products are
Closing this Communication Gap." The article was
based on an interview with Ted Rosdil,
the company's business manager.
Noting that the software had taken five years to develop
and was introduced
two months ago, Bob Craig, Post-Tribune correspondent, wrote:
modern world of computers and technology, speech recognition software offers
the promise of hands-free computing use and a glimpse into the future.
has been blurry, though, because of the difficulty in training
software to accurately recognize user voice patterns and create error-free
text from the spoken word. Custom Speech
USA, a Crown Point software
firm, is creating products that bridge the gaps in off-the-shelf
recognition software and, the process, revolutionizing application of the
The first's software products are designed as add-ons to
popular speech-recognition software such as Dragon NaturallySpeaking and IBM ViaVoice. Marketing the products to
medical and legal professionals
who dictate recorded notes on a regular basis, the firm
has already landed
the Los Angeles coroner's office as a client." Rosdil, the company's
business manager explained, "We've finally come up with a product that
allows a busy
professional to use speech recognition software the same way
they use transcription."
The products are the result of the efforts to
make speech recognition more user friendly
and ultimately more widely used.
"The off-the-shelf products are designed for real-time
dictation into a
personal computer. As the user speaks, the software transcribes--with
the results appearing on the monitor. In the medical and legal fields, the
often done with a hand-held recorder, then transcribed by a
transcription professional later.
On Custom Speech USA's server-based
products, the computer transcribes the information,
it has heard
your voice before or not." SpeechMax, one of Custom Speech
works like a word processor, and uses the text from both the
and IBM programs
to highlight probable errors, thereby enabling
editing to be accomplished more
quickly. The corrected text is
resubmitted to the Custom Speech USA servers for
"speech training," that
permits the programs to 'learn' from the corrections. As
software becomes more accurate, less time can be spent correcting text using
SpeechMax. Quoting Rosdil, "'It's a revolutionary kind of software.
simple to implement, and it uses off-the-shelf software.
We're not reinventing the
wheel here.'" Located in downtown Crown Point, the
products are being marketed
through a network of licensed distributors.
"'The software is quite powerful and requires
a certain amount of training,
and the person who installs it really needs to understand it.
We have 40
resellers and inquiries daily from new people. The growth has been
JUNE 22, 2002. Custom Speech USA
software was demonstrated at the 11th
Annual Conference of the New Hampshire
Medical Group Management Association at the Inns at Mills Falls in Meredith,
New Hampshire on June 19-21. NHMGMA
the Granite State's nonprofit association of more than 300 managers of
This year's conference theme was "Survival Skills for Health Care Managers."
The Custom Speech USA
speech processing applications were showcased by
Thomas Westheimer, Compucare, Inc. (Petersboro, NH). According to reports,
demonstration was one of the more popular demonstrations.
Compucare is one
of the more than 40 authorized resellers of the company's
products in the
United States, Canada, and Australia.
JUNE 20, 2002. "Crown Point Firm Takes Lead in Voice Recognition," was the
headline of a
recent article in the Crown Point Star, published locally since 1857.
The article began: "Imagine you're driving home and suddenly you need
to send a
message to a family member, or to an employee or your doctor.
If you have a cell
phone and the proper connection, you can simply dictate
while you drive and message
will appear where you want it to appear, be it
on a computer screen, in your own
computer or on someone else's message
screen. The imagining is complete.
The reality is here.
People all over the world can now dictate to their computers,
words, and have the dictation immediately transcribed and saved. The
genesis of this next off-ramp on the computer superhighway started right
at 134 S. Main St., in the shadow of the of the magnificent old Lake
House." The article further described the company's
products and potential uses
in the health care, public safety, and other
areas. Ted Rosdil, the company's manager,
noted that the company's computers
"can handle languages spanning English, Japanese,
French, and Spanish. So there is no international barrier to
JUNE 7, 2002.
Chuck Runquist, former technical project manager at Lernout & Hauspie,
Authorized Reseller and consultant for
Custom Speech USA In response
question on an internet voice users group whether the
"dual-engine" technique using
the Dragon NaturallySpeaking and IBM ViaVoice
engines would result in less accuracy,
Since I left L&H/ScanSoft in December, I have
been working with Custom Speech USA.
First, all the applications developed by
Custom Speech USA are unique in the industry and provide solutions which are
available now that I had intended to include in the Dragon NaturallySpeaking version 6 SDK/Developer Suite product. This includes on-the-fly
transcription without the necessity to pre-enroll a user, taking dictation
over the phone and converting it to the proper Dragon format and
automatically transcribing it, and many other significant applications that
make effective use of the speech engines and automated workflow.
Contrary to your suspicions, using the
dual engine approach for transcription not only improves accuracy but can be
coupled with a very sophisticated editing and training process which updates
the user for both engines transparently and on-the-fly each time it is run.
I could go on for another page and a half explaining how it works but I
think that that would generate more questions than answers. Suffice it to
say that this process has been tested thoroughly by Custom Speech USA with
the result being that the combination of the two engines combined (and they
are the top two engines which is why it works so well) has been shown to
statistically demonstrate that where the two engines agree, the transcribed
text is virtually 100% accurate. Where the transcription is different
between the two engines, their studies have shown, and I tend to agree
having used it and understand how it works, almost 99% of the time one or
the other transcribe the dictation correctly. By using a patent pending
compression algorithm, Custom Speech USA is able to map the differences,
display them color-coded, and provide a very fast and efficient way of
making corrections by concentrating primarily on the differences between the
transcription provided by the two engines. The process can then be run
through their SpeechMax utility, which allows you to very quickly highlight
the differences and playback the audio behind each. In addition, the amount
of text (by setting the timing) read back can be can be set by the user such
that the playback function can begin slightly before and slightly after the
selecting text, thus giving the user the ability to adjust the playback so
as to be able to provide more audio context when and if necessary. Further,
the process of editing, using the tested assumption that if both engines
transcribe a given word, phrase, sentence, or selection identically, then
there is a better than 99% probability that it was transcribed correctly by
both engines, the process of editing the transcription is faster, easier,
and 10 times more efficient than normal transcription.
In addition, there are some assumptions made when looking at the normal
transcription processing Dragon NaturallySpeaking that are based on the
fact that the developers wanted to ensure that the average user does not go
off on their own in testing transcription processes. Over the course of the
last six months I have been testing various methodologies for doing
transcription based on the underlying assumption behind the Custom Speech
USA approach. I would be glad to discuss my findings with anyone on a
one-to-one basis by phone. It is too involved in to engage in a discussion
via e-mail. Regardless, what Custom Speech USA does using the dual engine
TurboTranscribe method results in extremely high accuracy combined with
Lastly, the approach the Custom Speech USA takes does not require a user to
pre-enroll. A new user, even without a profile created and enrolled, can
use the Command! Call Center, call in and dictate over the phone, and the
Custom Speech USA product will transcribe the dictation, the allow the
editor or transcription is too quickly make corrections, and then
automatically used the corrected text and audio to create and train a user
I can tell you this, properly set up and utilized the accuracy and the
ease-of-use of this product will knock your socks off. One demonstration
that we use is to allow potential VARs and customers call into the call
center, dictate a couple paragraph, and then we send the transcribed text
back to them via e-mail. In this process there is no currently enrolled
user, and the results are generally very impressive. This entire process
takes about two minutes to complete once the tester has hung up the phone.
Custom Speech USA also has done an impressive job in maintaining the quality
of dictation received over the telephone (8 MHz by 8-bit sampling rate
--11.05 MHz by 16-bit Dragon sampling rate conversion process).
The Custom Speech USA programmers are thoroughly knowledgeable and
technically skilled using the Dragon NaturallySpeaking SDK. In fact, they are more knowledgeable than 99% of the developers with
whom I worked while I was with L & H regarding the use of the SDK, and have
fully speech enabled all of the Custom Speech USA products. I can only say
that I have worked extensively with them on learning the underlying
functionality of these products and I am thoroughly impressed with their
knowledge and their skill, as well as what they have created as far as these
products are concerned.
I would be more than happy to discuss any of this with anyone, as well as
provide greater detail and explanation. Since there is a lot of information
to cover, I would suggest that interested parties contact me off line and I
will provide you with my phone number.
With my reputation on the line, as well as my knowledge and understanding of
programming, I would not be sharing this information with few if I had not
seen it, used it, and if I were not thoroughly impressed with Custom Speech
This document was dictated using Dragon NaturallySpeaking version 6
JUNE 5, 2002. TechnoLawyer Community (www.technolawyer.com)
provides an internet
newsletter for over 6,500 attorneys.
SpeechProfessional and other
Custom Speech USA products were reviewed in today's TechnoLawyer Community NewsWire. The
article was entitled "Two Speech Recognition Programs are Better Than
was written by Jennifer Pascoe (firstname.lastname@example.org):
"Thanks to Custom
Speech USA's SpeechMax, the days of having to choose
between Dragon NaturallySpeaking
and IBM ViaVoice have come to a close.
Operating on the two-heads-are-better-than-one
principle, a companion
application called SpeechServers runs your dictation through
both NaturallySpeaking and ViaVoice. SpeechMax then compares the two results,
enables you to correct the text far more rapidly than you could when using
NaturallySpeaking or ViaVoice alone. SpeechMax can display a split screen
the transcription from each program, and you can quickly select
the text from Dragon
or IBM that is correct for the final version. To speed
up the correction process,
SpeechMax's 'TurboTranscribe' technology
highlights the likely errors, and enables
you to playback specific portions
of the original audio by simply selecting text. (Using
the optional VerbatiMAX technology, you can also compare manually transcribed text
speech recognition text to generate verbatim text for automated speech
After correcting the text, you can send it and the accompanying
audio back to SpeechServers
for automated, repetitive training to further
improve recognition accuracy. SpeechMax
comes in four different versions
(Basic, Advanced, Preferred, and Trainer). Prices start
at $99 for the Basic
version. Also available is the 'SpeechProfessional Suite,' a bundle
includes both SpeechMax and SpeechServers as well as Command!, a workflow
management tool, and acWAVE, an audio file conversion utility." TechnoLawyer is
a popular legal technology and practice management resource with over 15,000
subscribers. It consists of a network of free, critically-acclaimed
e-mail newsletters, and a searchable Web-based repository of all TechnoLawyer
content since January 1997.
JUNE 1, 2002. Authorized resellers from Florida, Virginia, Maryland, New Jersey,
Michigan, Indiana, Illinois, Wisconsin, Missouri, Montana, and California attended a
two-day training course in Crown Point about the company's software
dictation, transcription, speech recognition, and office
workflow automation. The
company has 37 authorized resellers in 19 states
MAY 1, 2002.
Custom Speech USA participated in a panel
discussion "Where Are
We Today with Speech Recognition?" at the 13th Annual Medical
Industry Alliance meeting at the Hyatt Regency Tampa
Hotel, Tampa, FL, April 25-26,
2002. Other panel participants included
representatives from DVI, Speech Machines,
and MD Productivity.
Discussion focused on audio processing and training of speech
files. The Custom Speech USA presentation focused on
a word processor, it helps you rapidly edit text using speech
recognition. Use of
to produce final text and create verbatim text files for automated speech
training was demonstrated. The company distributed flyers "Revolutionary New Software for
Practical Solutions". Ted Rosdil, Business Manager, and Karen
Manager, explained in some detail to the many booth visitors
the significant advances
the company had achieved in workflow management, computer telephony, and
dictation, transcription, and speech recognition.
MARCH 28, 2002.
Custom Speech USA announced the release of Custom Speech
a single CD with software for workflow automation, computer telephony,
speech processing applications. A 30-day trial version is available for purchase.
FEBRUARY 2, 2002.
Custom Speech USA installed Command! for an accounting
firm in Michigan City, IN. The
accounting group uses Command! as a file manager to
organize workflow for
the firm's record sheets for individual income tax forms.
DECEMBER 19, 2001.
Authorized Reseller A.E.C. Solutions, Inc. installed
Call Center for a medical transcription service in Oklahoma City,
The service has 15 at-home transcriptionists and provides medical
transcription for a 250-bed local community hospital.
JUNE 4, 2000. The
OPEN MRI 2000 Conference was held May 31 - June 4, 2000
in Las Vegas, Nevada. The
conference was attended by numerous radiologists,
administrators, and technologists
associated primarily with low field MRI systems.
Conference chairmen were Peter
A. Rothschild, M.D., Medical Director, Open MRI
and President, Image Enhancement System, Roger D. Freimarck, R.T., Northwest
Imaging Forums, and
Acosta, CEO, The OMI Group. Participating low field
MRI manufacturers included
GE, Hitachi, Marconi, Siemens, and Toshiba. Custom
Speech USA, Inc. products
were displayed at a booth and described in a conference
paper entitled "Cost
Effective Voice Recognition Dictation Systems."
DECEMBER 3, 1999. Radiology Society of North America 85th Scientific Assembly
and Annual Meeting was held at McCormick Place in Chicago on November 28 -
1999. Attendance was again estimated at over 60,000. Visitors to
the CSUSA booth were shown the new product TurboTranscribe™, a method for
combining speech recognition engines for more rapid generation and editing of transcribed
documents. Participating vendors included Thomas Westheimer, Compucare, Inc.
(Petersboro, NH) and Ms. Barbara Grow,
MT Meeting Place™.
DECEMBER 1, 1999. In his email
for Lawyers, Paul Bernstein
noted that every lawyer wanted to use Dragon NaturallySpeaking or similar program
to dictate or control his or her
computer with voice commands. Many lawyers had
tried the technology, but
advised that "it does take time and tenacity to get there.
I too have tried
Dragon and loved it and I do know that if I gave it enough time and my
effort, I too would be dictating all my newsletter, pleadings, and
it . . . but, to date, I have not had that kind of
patience." Bernstein explained that about
a year previously he had seen Custom Speech USA products at the ABA Tech Show.
would allow lawyers to "train" Dragon NaturallySpeaking and other speech
recognition products "in a fraction of the time, and it sure looks like they
something now. I talked with the owners and hope to have the
opportunity to personally
with the product on my own computer."
NOVEMBER 15, 1999. Custom
Speech USA attended the LegalTech show that . The program provides a user
at the Sheraton Hotel in Chicago. According to show statistics, more
attendees visited the Custom Speech USA booth than any other. We demonstrated
a new program called SpeechTrainer
that permits your secretary to take your daily dictation and help train
recognition system. We also introduced another program called
integrates speech recognition with desktop
business applications such as sound
recorder, word processing, speech recognition,
automated translation, handwriting
recognition, document and file storage, fax, and
email. Command! provides easy
access to audio and
text files from day-to-day dictation for automated speech training.
Custom Speech USA will be attending the RSNA show at
McCormick Place in
Chicago November 28-December 2.
SEPTEMBER 19, 1999. Custom
Speech USA announced their trade show
for the remainder of 1999. See a live demonstration at our booth #313
Chicago (November 1-3, 1999,
Sheraton Chicago Hotel) or booth #4819 at 1999 RSNA
Meeting (November 28-December 3, 1999, McCormick Place, Chicago).
MARCH 20, 1999. ABA
TechShow 99, Sheraton
Chicago Hotel & Towers, Chicago.
This 3-day symposium was presented by the ABA Law Practice Management Section.
Over 200 lawyers, legal secretaries, and administrators visited the Custom
Speech USA, Inc. booth. The prototype for the standalone version of
the Custom Speech USA
was demonstrated. With this
software, a secretary can help train the system for a
dictating lawyer or
doctor. The prototype version uses Dragon NaturallySpeaking
Edition. Updates are planned for use with IBM, L&H, and Philips speech
MARCH 1, 1999. 25th Annual Neuroimaging Symposium at the Barrow Neurological
Barrow Neurological Institute is a prestigious center for neurology,
neurosurgery, and neuroradiology. A number of manufacturers and vendors were invited
"hands on" display of speech recognition products at their annual neuroimaging
symposium. Included were products by Dragon, IBM, L&H, and Fonix, and
vendors from across the country, including Custom Speech USA,
Inc. Thomas Flynn, head of
systems maintenance at
Custom Speech USA,
demonstrated integration of Dragon
NaturallySpeaking with the PC-based, VoiceWare
dictation and transcription system.
USA integration of
Dragon products is available for both standalone
and network versions of VoiceWare.
DECEMBER 4, 1998. Radiology Society of North
America 84th Scientific Assembly
and Annual Meeting was held at McCormick
Place in Chicago and ended today.
It is the largest medical meeting in the
world. Attendance was estimated at over
60,000, consisting of physicians,
administrators, radiology technologists,
vendors, and manufacturers. Standalone, 2 PC Network, and network with
at the Custom Speech
USA booth in the South Building.
Visitors were shown the
new product VerbatiMax™ ,
for rapid creation of verbatim
text for speech recognition
training. Participating associate vendors at the Custom
Speech USA, Inc. booth
were Thomas Westheimer, Compucare, Inc. (Petersboro,
NH), Mark Pearson, Computer
Voice Projects (Sublimity, OR), Jerry Wilkowski,
The Programmers Consortium
VA), and Paul Mallon, First Chair Technologies.
Ms. Barbara Grow,
MT Meeting Place™
helped demo products to many
NOVEMBER 16, 1998. Radiology Society of North America
(RSNA). 84th Scientific
Assembly and Annual Meeting, November 29 - December 4,
1998. McCormick Place
Chicago, Illinois. The RSNA meeting is the
largest medical meeting in the world.
In 1997, total attendance was over
60,000. This year you'll have an opportunity to learn
about Custom Speech
and services at our 10' x 30' demonstration
center: Booth No. 1253, Hall A -- South
Building (southeast end of hall across from
ALI and FONAR). Witness a live
demonstration showing how customized speech
recognition can reduce report turnaround time
and make your medical transcriptionists
more efficient. Exhibit hours are from Sunday, November 29, through Thursday,
December 3, 10 a.m. - 6
SEPTEMBER 17, 1998. Effective today,
Custom Speech USA entered into a
service agreement with The Programmers'
Consortium, Inc., developers of VoiceWare,
a PC-based digital dictation and
transcription system in use at multiple sites in the
U.S. and Europe. Under the
Speech USA will develop speech
recognition applications for use
with VoiceWare. The Programmers' Consortium
has a wide customer
base. Representative clients include American Red Cross, Bell
University Medical Center, Datamedic, Drexel University, Eastern
Maine Medical Center,
Lucent Technologies, Massachusetts General Hospital, Maricopa
County Hospital, McGraw
Hill, National Medical Financial Services, Oncology Services
Corporation, U.S. Court of
Appeals, U.S. Military Hospitals, University of Pittsburgh
Medical Center, and World
Health Organization. Two thousand medical transcriptionists
use the system
AUGUST 1, 1998. First Chair
Technologies, Inc., located in Chicago, has agreed to
provide installation and support
Custom Speech USA customers
locally and nationally. First
Chair is a leading provider of networking services,
application development, product
sales, staffing services, and data center services
in the Midwest and
nationwide. First Chair clients are in a wide range of areas, including
care, insurance, legal, financial, education, advertising, manufacturing, and