Online Information Request Form

"We have used acWAVE software for about 7 years now and have been completely satisfied with it.  I would recommend your product to anyone.  Thanks."
Cheryl Dukes, QBE Insurance Group Limited, Sydney, Australia


"I just wanted you to know how happy we are to have discovered your product, acWAVE!  We have been using your product since about 2005 to do automatic batch audio conversions for our ASP platforms, mydigitalvoice and mytranscribe.com. Since installing your product, acWAVE we have processed over 1,000,000 conversions (on one server alone) without a problem. In fact, the first time we had to call for technical support was when we replaced a server and we needed a license key re-issued! Your technician was patient, listened to our problem, and reissued the license promptly without issue.  Thank you for such a great product!"
Scott D. Stuckey, ASP Product Manager, Dictationstore.com, Voice Systems, Inc., Tampa, FL

"For many years, our legal department attempted to use several different software tools to aid in 'digital dictation'.  After many flawed attempts, we found Custom Speech USA and have finally settled on a solid solution.  We have integrated several of the Custom Speech software solutions into our Microsoft SQL: database.  The solution has been stable and effective and the support from Custom Speech has been very responsive."
David Piercy, Director, Information Services, Whiteco Industries, Merrillville, IN

"The clinic had expressed an interest in Dragon server-based speech recognition as a back-end add-on to its Olympus DS4000 dictation and DVI transcription software.  After discussion with CSUSA regarding the development and preliminary testing, the clinic selected Custom Speech USA SpeechProfessional software suite for integration with the current system.  Custom Speech software is configured on the PCs offsite for the server-based based speech recognition, and uses remote access to help us integrate the system with WAV files locally on the servers.   With the company's SpeechMax session file editor (which is included in the SpeechProfessional package), MTs can playback audio with a standard USB transcriptionist foot control, check speech recognition text for errors, and correct errors in the editor to improve speech recognition accuracy.  Technical support was outstanding.   Project results have far exceeded the [clinic's] expectations . . . . [They weren't] certain what to expect from a small company in Indiana, but they got a rocket ship of a project.  Recognition percentages continue to increase!"
Earl Herman, Western Office Equipment, Billings, MT

"In the hospital Informatics department, we are developing a wireless mobile communication system to support physician voice queries of the relevant research
literature in their specialty.  After a web search for a low-cost solution and discussion
with Custom Speech, we selected their SpeechServers running with Dragon NaturallySpeaking, medical version. During the setup process their technical support was friendly and knowledgeable. The system is up and running and we recommend it to anyone looking for cost-effective software for server-based speech recognition."

Robert Duffy, Senior Programmer, BioMedical Informatics, Columbia University, New York, NY

"I had no experience as a medical transcriptionist when I began using PlayBax about 4 years ago, but was able to start using the product almost immediately.  I tried competing transcription software since then, but returned to PlayBax because it was much simpler.  Plus, I have gotten friendly telephone support when I switched computers and needed to reinstall.  The fact that I can speak with someone with a Midwestern accent that I can understand helps too.  During this 4-year period, my daughter, also a transcriptionist, purchased several expensive pieces of software and various footpedals.  Eventually she decided  to use PlayBax, because it is so simple and quick.  Unlike me, she spent a lot
more money in the process." 

Medical Transcriptionist, Iron River, MI

"After reviewing several telephone dictation systems, we concluded that Command! Call Center provided considerably more flexibility and opportunity or integration than competing applications. For our purposes, we felt that it as an ideal product to work as a back-end, add-on telephony solution for our digital dictation and transcription solution."
Information Systems, Digital Dictation Solutions Provider, New York City

“We have been using acWAVE batch converter for about three years, and it works great!  Since we convert over 600 audio files a day, it was very important to us to be efficient.  acWAVE has saved us about four hours of work per day over the previous method of conversion that we used.” 
Programmer, Medical Transcription Company, St. Louis, MO

“We used PlayBax to help our office transition from recording with tape cassettes to dictating digitally with an Olympus recorder, and sending files over the internet to home transcriptionists.   PlayBax has been easy to install and use, with virtually no downtime or interruption of service.  A simple, reliable solution, we recommend it highly.” 
Chief Physical Therapist and Manager, Orthopedic and Sports Medicine Physical Therapy Center, Crown Point, IN

"Our imaging center was a small facility with big facility needs in order to keep up with the competition.  This included implementing voice recognition transcription. There were a lot of companies offering such services but we needed a setup to allow the transcription to be done in a non-fixed setting using a laptop. After much research there was only one
company that could implement such a working pathway reasonably at the time--- that was Custom Speech USA. Their installation service was excellent and after working out some minor bugs with the software the system has worked and is working superbly." 

Radiologist, Open High-Field MRI and CT of Westchester, Larchmont, NY

"Also, during the timeframe of our [pilot] study, our [regular radiology dictation
transcription] system was down for an extended period of time.  During that time,
the dictating physician [using the pilot Dragon NaturallySpeaking speech recognition system] was able to produce reports even though we were not." 

Chief Administrator, Radiology Department, The Methodist Hospitals -- Southlake Campus, Merrillville, IN

"With the help of Custom Speech USA, in a short time, my recognition rate increased from 40% to 90% and I am getting better recognition accuracy every time I use it [Dragon NaturallySpeaking].  Is it technology that I would recommend? Yes." 
Neurologist, Portland, OR


Price, terms, specifications, and availability are subject to change without notice. Custom Speech USA, Inc. trademarks are indicated.   Other marks are the property of their respective owners.