Command! Call Center is configured by the Server.INI file. Changing the Server.INI configuration file to your settings will apply those settings to all users. The Server.INI file consists of a list of different menus with prompts that tell the user how to navigate through Command! Call Center.
Each menu is started by putting the name of the menu in square brackets. The format of the menu name is [menu name]. A few examples of menu names are below:
[General]
[Main Menu]
[Secure Menu]
After the menu name, the menu is created by entering different commands that control what prompt will be heard, and the different options that are available for each number on the phone pad. The different commands that are available depend on the type of menu you will be creating. You define what type of menu you are using with the AreaType command. The different AreaType commands and the other commands that each type contains are discussed in the Navigational Menu and Special Menu sections of the help. The format for defining an AreaType is AreaType=TYPE, some examples are below:
[Main Menu]
AreaType=MENU
[Welcome]
AreatType=PLAYBACK
Once the area type is defined you can use any of the commands of that area type to create your menu. The General Menu for example contains the OptionPrompt and OptionX commands. OptionPrompt is used to state what prompt to say when you want to tell the user what options they have. OptionX (the X is replaced by a number on the phone pad) will tell Command! Call Center where to go next when that button on the phone is pushed. An example of a general menu is as follows:
[MainMenu]
AreaType=MENU
OptionPrompt=TTS:WelcomeMenu
Option1=Dictate
Option2=VoiceMail
Option3=GetvoiceMail
Option*=!HANGUP
In the example above, if you pressed 2 on the phone pad, Command! Call Center would take you to the [VoiceMail] menu which is defined later in this Server.INI file. The OptionPrompt value is a prompt for this menu that is defined in the TTS.INI file, the TTS or Text-To-Speech is a file that contains a list of written messages and prompts. Putting TTS: before the name of the prompt says that the prompt can be found in the TTS.INI file. In the TTS file the prompt is in the format where the name of the prompt is in square brackets, followed by the text that will be converted into speech on the next line. More on TTS is found in the Prompts section of help. A prompt in the TTS.INI should appear:
[WelcomeMenu]
Please select from the following options
1, Dictate a message.
2, Leave a voicemail.
3, Check your voicemail.
Press star to hangup.
The prompts do not have to be from the TTS file, they could also be an existing audio file. When using an existing audio file you put the name and path of the audio file. The default path of the audio file is relative to the Command! Call Center folder, but you can also use an absolute path to the file. An example of using an existing audio file is below:
OptionPrompt=MainMenu.wav
The Server.INI file must begin with the [General] and [TTS]sections. The General section contains things like what at menu to begin when a person calls Command! Call Center and the generic user name. The TTS section tells Command! Call Center where the TTS.INI file can be found and what voice model to use. A larger list of commands for the General and TTS sections is in the General Configuration section of the help.